We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to returnitem(s) for an exchange or refund. When returning, please safely package up your item(s) and include your completed returns form.
Christmas Day, Boxing Day and New Years Day: Closed
*During this time we will be available by phone, email and on live chat. If you contact us outside these times we will get back to you as soon as possible.
If you have any questions, please get in touch and one of our team will be happy to help.
If we are unable to answer your question within our FAQs, then please just get in touch and a member of our customer care team will get back to you within our customer service hours.
If you prefer ordering over the phone or you are experiencing any troubles placing your order, please feel free to call us on 01273 044035 and our customer care team will be more than happy to place an order for you.
Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.
Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials.
Standard UK delivery Usually delivered within approx. 2-5 working days. (Please note: This service may be experiencing some delays)£1.95 or Free on orders over £30.
UK Royal Mail Tracked 1-2 day delivery, £4.95 or Free on orders over £100.
DPD Next Day Delivery (Mon-Sat) Order by 2pm Mon - Fri for Next Day Delivery via DPD, £7.45.
Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50.
Local Same Day Delivery (Mon-Fri) Order by 2pm Mon-Fri for same day delivery between 4pm-8pm. (Only for addresses in BN1, BN2, BN3 and BN41. Please see delivery page. Restrictions apply)
Local Collection (Brighton Lanes) Pick up location: 25a Meeting House Lane, Brighton, East Sussex, BN1 1HB. We will email you as soon as your order is ready to collect. Usually within 24 hours. Free of charge.
Standard International Tracked Shipping £9.95 GBP, free on orders over £100.00 GBP. See estimated shipping times below.
Europe: 4-9 working days
USA: 5-10 working days
Canada: 5-10 working days
Australia: Up to 25 working days
Rest of the World: 5-15 working days
Please note: This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks. If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
We will be out of the office on Wednesday 26th January for our belated staff Christmas Party. All orders placed on Wednesday will be processed the next day on Thursday 27th January! Happy Shopping from the Tegen Team.