We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to return item(s) for an exchange or refund. Please let us know via email that you would like to make a return within the usual 28-days. Returns will still be received at our usual Brighton shop address. When returning, please safely package up your item(s) and include your completed returns form.
Free UK delivery on all UK orders - it's our treat! Delivered within approx. 3-7 working days.
UK Special Delivery £7.50 or free on orders over £150 (please allow up to 4 working days)
International Shipping £5.95-£9.95 GBP or Free on orders over £50.00 GBP. Please note: International delivery times may be longer due to delays surrounding COVID-19 so please allow up to 5 weeks for your order to arrive.
Due to the current situation surrounding COVID19 our normal postage collection service has been temporarily altered by Royal Mail.
This means your order will be collected a little slower than usual. Please bear with us and help us to support Royal Mail in this difficult time while they do their best to keep everyone's packages moving!
Currently, all orders from our website will only be collected by Royal Mail at 9:00am on MONDAYS, TUESDAYS, THURSDAYS and FRIDAYS
This means we must have received your order by 17:00 the day before a Royal Mail collection day to ensure your order is promptly dispatched.
Once collected there may be slight delays, but most UK orders are being delivered within 3-7 working days.