Shipping Information

Standard UK delivery  Usually delivered within approx. 2-5 working days. (Please note: This service may be experiencing some delays)£2.95 or Free on orders over £50.

UK Royal Mail Tracked 1-2 day delivery, £5.50 or Free on orders over £100.

DPD Next Day Delivery (Mon-Sat) Order by 2pm Mon - Fri for Next Day Delivery via DPD, £8.45.

Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.95. 

Local Collection (Brighton Lanes) Pick up location: Kingslake House, Union Street, Brighton, BN1 1HA. We will email you as soon as your order is ready to collect. Usually within 24 hours. Free of charge.

Standard International Tracked Shipping ranges from £13.50 to £16.50 GBP, free on orders over £100.00 GBP. Please see our Delivery Information Page for more details. See estimated shipping times below.

• Europe: 4-9 working days
• USA: 5-10 working days
• Canada: 5-10 working days
• Australia: Up to 25 working days
• Rest of the World: 5-15 working days

Please note: This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks. If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.

Express International Tracked Shipping from £26.96 to £37.50. Please see our Delivery Information Page for more details

• Europe: 2-9 working days
• USA: 3-5 working days
• Canada: 3-5 working days
• Australia: 3-5 working days
• Rest of the World: Up to 10 working days

For further information on delivery and returns, click here.

If you wish to upgrade your shipping option after placing an order with us, simply contact us here. 

Contact Us

If you have any questions, please get in touch and one of our team will be happy to help. 

If we are unable to answer your question within our FAQs, then please just get in touch and a member of our customer care team will get back to you within our customer service hours. 

If you prefer ordering over the phone or you are experiencing any troubles placing your order, please feel free to call us on 01273 044035 and our customer care team will be more than happy to place an order for you.

Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.

Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials.