Frequently Asked Questions

Do you have more questions about our products or service? Then why not take a look at our frequently asked questions.

If we are unable to answer your question within our FAQs, then please just get in touch.

Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.

Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials. 

Shipping Information

PLEASE NOTE: We are currently experiencing delivery delays with our Royal Mail Standard services. Some orders are taking around 2 weeks or more to arrive. If you would like a quicker delivery, please select one of our Tracked or Special Delivery options, as well as our newly added DPD Next Working Day Service. 

Please expect delays to international services in many countries due to measures combating the spread of COVID-19 at borders and customs.

Free UK delivery on all UK orders  - it's our treat! Usually delivered within approx. 3-7 working days. (Please note: This service is currently experiencing significant delays of up to 2 weeks and Christmas delivery is not guaranteed.)

UK Royal Mail Tracked 1-2 day delivery, £3.95 or Free on orders over £50. Recommended for delivery before Christmas.

Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50. Recommended for delivery before Christmas

DPD Next Day Delivery (Mon-Sat) Order by 2pm Mon - Fri for Next Day Delivery via DPD, £7.95. Recommended for delivery before Christmas.

Local Same Day Delivery (Mon-Fri) Order by 2pm Mon-Fri for same day delivery between 4pm-8pm. (Only for addresses in BN1, BN2, BN3 and BN41. Please see delivery page. Restrictions apply)

Standard International Tracked Shipping £9.95 GBP, free on orders over £50.00 GBP.

• Europe: 4-9 working days (currently unavailable, excluding Republic of Ireland)
• USA: 5-10 working days
• Canada: 5-10 working days (currently unavailable)
• Australia: Up to 25 working days
• Rest of the World: 5-15 working days

Please note: this service is delayed in many countries so these delivery estimates may no longer apply. 

Express International Tracked Shipping £19.95 GBP

• Europe: 2-9 working days
• USA: 3-5 working days
• Canada: 3-5 working days
• Australia: 3-5 working days
• Rest of the World: Up to 10 working days

For further information on delivery and returns, click here.