Frequently Asked Questions

Do you have more questions about our products or service? Then why not take a look at our frequently asked questions.

If we are unable to answer your question within our FAQs, then please just get in touch.

Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.

Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials. 

Shipping Information

Free UK delivery on all UK orders  - it's our treat! Delivered within approx. 3-7 working days.

UK Royal Mail Tracked 1-2 day delivery, £3.95 or Free on orders over £100.

Royal Mail Special Delivery Guaranteed®  Order before 3pm Mon - Fri for Next Day delivery, £7.50

International Shipping £5.95-£9.95 GBP, free on orders over £50.00 GBP. 

• Europe: 3-8 working days
• USA: 5-10 working days
• Australia: Up to 25 working days
• Rest of the World: 5-15 working days

There may still be some international shipping delays due to COVID-19, but most orders are arriving within these times.

Please Note: Orders are collected Monday-Friday. Orders placed before 3pm will be sent the same working day. Once collected there may be slight delays due to COVID-19, but most UK standard delivery orders are being delivered within 3-7 working days. If you need a quicker service please select Tracked 24 or Special Delivery. 

For further information on delivery and returns, click here.

RETURNS POLICY

We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice:
You now have 90-days to return item(s) for an exchange or refund. Please let us know via email that you would like to make a return within the usual 28-days. Returns will still be received at our usual Brighton shop address.
When returning, please safely package up your item(s) and include your completed returns form.

RETURNS INFOMATION