Returned for refund, at my own expense After being told postage would be refunded in phone conversation It was not I purchased two, one being faulty Quality not great Will not buy from again Better out there Customer service poor
Thank you for your feedback, I'm sorry you had this experience. Our clips are made in France, by a family run company which have been making hair clips since 1892, they use high quality springs, which can be a little firm to open sometimes. We will be in touch about your postage refund, and hopefully we can recommend some other clips which maybe more suitable. Again we are very sorry for your experience and we hope we change this.
Comfortable yet secure
The product came early however the clip itself is very stiff meaning it's hard to open with one hand for me at least
Hi Kati, thank you for your feedback. The springs are high quality steel so can be a little stiffer - this is so they can hold your hair more firmly when you're wearing the clip. The unique shape of this clip in particular sometimes makes it a little more tricky to open. We suggest you use your thumb and second finger, (with a finger in the middle when opening it) and this will give a better angle to open it. If you don't get on with it though, please do send it back and we can suggest to you a different clip to try! Hope this helps :-)
Very good, and I will certainly buy again.