Frequently Asked Questions

Do you have more questions about our products or service? Then why not take a look at our frequently asked questions.

If we are unable to answer your question within our FAQs, then please just get in touch.

Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.

Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials. 

Shipping Information

Standard UK delivery  Usually delivered within approx. 3-7 working days. (Please note: This service may be experiencing some delays)£1.95 or Free on orders over £30.

UK Royal Mail Tracked 1-2 day delivery, £4.95 or Free on orders over £100.

DPD Next Day Delivery (Mon-Sat) Order by 2pm Mon - Fri for Next Day Delivery via DPD, £7.45.

Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50. 

Local Same Day Delivery (Mon-Fri) Order by 2pm Mon-Fri for same day delivery between 4pm-8pm. (Only for addresses in BN1, BN2, BN3 and BN41. Please see delivery page. Restrictions apply)

Standard International Tracked Shipping £9.95 GBP, free on orders over £50.00 GBP.

• Europe: 4-9 working days
• USA: 5-10 working days
• Canada: 5-10 working days
• Australia: Up to 25 working days
• Rest of the World: 5-15 working days

Please note: this service may be delayed in some countries so these delivery estimates may no longer apply due to extra measures at boarders and customs.

Express International Tracked Shipping £19.95 GBP

• Europe: 2-9 working days
• USA: 3-5 working days
• Canada: 3-5 working days
• Australia: 3-5 working days
• Rest of the World: Up to 10 working days

For further information on delivery and returns, click here.

If you wish to upgrade your shipping option after placing an order with us, simply email us at info@tegenaccessories.co.uk