Politique de remboursement

We want you to have a carefree shopping experience at TA and MHT Online Ltd trading as Tegen Accessories, so below is our returns policy.

The goods and services for sale on this site are all owned and supplied to you by TA and MHT Online Ltd. Your contract as the consumer is with TA and MHT Online Ltd, which is a registered company in England and Wales, No: 14233016.

Our policy covers your purchases for 90 days from the date on your invoice. If 90 days have gone by, unfortunately, we can't offer you a refund or exchange under this policy. This policy is in addition to your legal rights, which are not affected.

To be eligible for a refund, your item must be unused and in the same condition that you received it.

Unfortunately, some types of goods are not eligible for return. These items are:

custom-made items and orders

gift cards

any item not in its original condition, for example damaged or missing parts for reasons not due to our error

To process your return, we require a receipt or proof of purchase. After contacting us, you will need to post your purchase back to us at Tegen Accessories (Returns), 14 Tichborne Street, Brighton, East Sussex, BN1 1UR, United Kingdom. We remind you that you are responsible for the goods until they are back in our possession, and for any return postage fees.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.

If your refund is approved, the amount paid for your goods will be refunded in full. If you return your entire order, we will also refund our standard delivery cost (Royal Mail Tracked 48 or DPD Local Collection Point), if you paid for it. We are not able to refund express or international delivery costs, or your return postage. This includes cases where a parcel is refused because of customs charges.

A credit will automatically be applied to your original payment method within 7 days.

Store credit

If you would prefer, instead of a refund we can add the value of your return to your My Tegen Account as store credit. It stays on your account for one year and can be used towards any order on our website.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your card company, as it may take some time before your refund is officially posted.

Next, contact your bank, as there is often some processing time before a refund appears.

If you have done all of this and still have not received your refund, please get in touch with us at info@tegenaccessories.co.uk

Exchanges

You are welcome to exchange your item for another product within 90 days of the date on your invoice, provided it is unused and in the same condition you received it.

If the new item is of lower value, we will refund the difference. If it is of higher value, we will email you a link to pay the remaining amount.

If you would like a recommendation, tell us a little about your hair type and the style you are hoping to create, and we will help you find something that works.

Email us at info@tegenaccessories.co.uk

Faulty items

If your item is faulty, please do not send it back to us straight away. Get in touch in whichever way suits you, by email, by phone or through our Contact page, with your order number, a short description of the problem and a photograph of the item, and we will take it from there. Usually you will not need to return the item at all. If we do need it back for further inspection, we will cover the return postage.

Items covered by our Tegen Promise Guarantee are handled the same way: one year on our French Handmade Ooh La La! range, and six months on everything else. If a fault appears within 90 days of the date on your invoice and you would prefer a refund, just let us know.

International orders

If your item arrives faulty or incorrect within 90 days, we will send a replacement and cover the customs duties. There is no cost to you.

If a fault occurs after 90 days but you are still within your guarantee period, you do not need to return the item. We will offer a replacement, with duties payable by you, or a 1-year store credit. If neither option works, we will arrange a refund.

If you want to exchange your item for a different style or colour within 90 days (not due to a fault), you are responsible for the return postage and any duties on the new item. Exchanges are not available after 90 days.

Outside the guarantee period, the item is not eligible for a refund or exchange, in line with our standard UK policy.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver, and they will find out about your return.