Here you will find the answers to the questions we get asked most, but if you can't find what you're looking for here, please reach out and ask us

SHIPPING AND RETURNS

For UK customers it's free shipping on orders over £25.00, orders under £25.00 will cost a flat rate of £2.95. We also offer next-day delivery for £6.50 to £12.00. International orders are a flat-rate of £5.95 GBP unless you ask us for an express quote. For more information check out our delivery and returns page.

Yes. International shipping is a flat rate of £5.95 worldwide, regardless of how many items you order or the weight of your parcel. The only exception is that we currently do not ship hats and fascinators overseas at this time.  International orders can take 3-10 working days depending on where you live; if you need an express delivery service contact us for a quote. See full delivery and returns policy.

Standard UK shipping should take between 2 - 5 working days to arrive. We also offer a next-day delivery service for UK orders, provided you order by 4pm Monday to Friday. European orders should take 3 - 8 working days and for US and rest of world, please allow 5 - 10 working days.

We offer Royal Mail Special Delivery Guaranteed service for our UK customers. Order before 4pm Monday to Friday for next working day delivery, or Friday 4pm for guaranteed Saturday delivery, and select this postage rate at the checkout. For international customers, please contact us first with your specific requirements and we will do our best to accommodate you and give you a quote for an express shipping service. 

If your parcel has not arrived after the displayed time above, please first check that your parcel has not been left with your neighbour or local collection office. In about 90% of cases, the parcel is in one of these places! If it's not, then please get in touch and we will assist you. See full delivery and returns policy.

Not a problem, as long as we haven't despatched your order we will send it in the same delivery to save you postage! If you check out again, we will refund any shipping charges incurred on your second order, as long as it's to the same delivery address, just send us an email to let us know. Or if you prefer, let us know what you would like to add to your order and we will send you a link for payment minus the shipping cost. 

Yes! Use the code at the check out which will apply free shipping: CollectFromBrightonStore

You can add a note to your order on the cart page, or contact us as soon as you have made your order. We will then email you when it is ready to collect. This is a great way to reserve items, and if it's not quite right, we will refund your card or PayPal account right there. 

We accept returns on items sent back in the same condition as received, with the tags still intact. Print off this form, pop it in with your parcel and post it back to us at this address within 28 days of the date on your invoice. Please keep proof of postage in case anything goes missing in the post!

Once we have received the parcel back, we will refund the card or PayPal account used to make your purchase. You will receive an email notification once we have issued the refund. 

Please allow a few days to receive your refund as some banks can take a few days for the transaction to show in your account. PayPal transactions can take up to 10 days, although they are usually instant. If you do not receive your refund within 10 days, please get in contact.

Unfortunately, we cannot reimburse you for return postage costs unless the product is faulty or we have made an error with your order. Please keep proof of postage in case anything goes missing!

Unfortunately, if you've bought something in-store, purchases cannot be returned via the website. This is because our website and our shop are two different companies. You will have to re-visit the store to process your return. See your receipt for the full returns policy of in store purchases. 

EXCHANGES AND REFUNDS

Yes, so long as you send your clip/fascinator back within 28 days of the date on your invoice in the same condition as received with the tags still intact. Get in touch with us and we will suggest something else for you, sending out the replacement immediately after receiving back your return. If there is nothing else suitable, we will give you a full refund. 

If your product breaks or is faulty we shall send you out a new one, free of charge, provided you let us know within six months of the purchase date. If the item is out of stock we may offer you an exchange or credit voucher. 

Our website and our shop are two different companies. So only online purchases can be returned for a refund via post.  If you've bought something in-store, we are more than happy to issue an exchange or a credit note in-store. See your receipt for the full returns policy. 

We refund our standard outward postage cost, unfortunately, as we are a small company we can not refund premium postage choices. Similarly cant refund returns postages costs unless the item is faulty or if we have made an error with the order. If you wish to have an exchange, you will not have to pay outward postage again. 

OUR PRODUCTS

No. We have many more hats and fascinators in stock in our Brighton shop. Come and visit us in store, or get in touch with your requirements and we shall send you some photos of our best options for you. 

Some of our items are very popular and tend to go out of stock very quickly. This means there can be some long wait times for products to come back in stock. If you get in touch with us directly we may be able to advise you on when we are next receiving a shipment from a specific supplier, but it's best if you simply click on 'email me when available' and enter your email address on the product page and when it comes back in stock you will be notified immediately via email. We often prioritise our most requested items when ordering so by signing up to our notifications we are more likely to get that item in quicker. 

Yes. Have a look at our thick hairfine hair and all hair types collections, and if you need more specific help, get in touch with us and we will assist.

We have a range of tutorial videos using our clips on our YouTube channel. You can also find these videos on the product page of the featured clip. Alternatively, if you come into our Brighton shop we will be more then happy to give you an in-person demonstration.

Wholesale customers

Yes, we can supply wholesale of our French made hair clips, some fashion ranges and our basic hair accessories.  Get in touch for more information on wholesale prices and minimum order quantities. 

Using the website

Yes. Call us on 01273 730154 and we will process your order for you over the phone. We are open 7 days a week, 10am-6pm Monday to Saturday, and 11am-5pm Sunday's and Bank Holidays.

You can use a PayPal account for quick and easy checkout, but if you don't have a PayPal account, or you simply prefer to use a card, you can do that too! Head to the checkout page found via your 'cart', then fill out the contact form, then the select the shipping method and then lastly the payment screen where you enter your card details. Please note we do not have access to any card details and we use a secure payment gateway, to process payments. If you need any further assistance or prefer to place your order over the phone, please call us on 01273 730154.

You can select your preferred currency to browse the site using the currency selector in the header bar at the top of the page next to the cart and log in button, or on mobile, in the drop down menu of on the header bar. All transactions will be converted into GBP. 

How can I save my favourite items?

Click the ♡Add to Wishlist button on the product page to save it to your Wishlist. You need to make an account in order to save the list. Why not share your wish list with your friends and family?! ♡View My Wishlist

Yes, we do, and it’s free! To add gift wrapping to your order, click on the gift wrap page here, and add your order. Then in the ‘cart’ section of the website, you can add a message to the receiver if you wish, and any instructions, for example to leave the invoice out of the order.

Love what we do?! We would love it if you would leave a review on Google or our Facebook page. Or if you have a product review of something you have purchased from us: Click on the product you would like to leave a review for, near the price you will see the review stars, click on them, and it will take you to the reviews tab, then click ‘Write a review’, fill out the form and press ‘Submit Review’. If you have any issues at all, we would love the chance to resolve them, please reach out to us first, before leaving a review. Your feedback is very important to us!

First of all, thank you for signing up, and welcome! When you sign up you should receive a confirmation email. If you don't get an email within 15 minuites, it's worth checking your spam mail folder, as sometimes emails get filtered into there. Make sure to add us to your address book to prevent this from happening again! If you still haven't received any emails, you can contact us and we will assist you. 

We use our newsletter to inform you of new products, deliveries of out of stock items, our sales and promotions, and sometimes even exclusive discounts for newsletter subscribers! We try and make them informative and useful, and sometimes include a link to our latest blog post or a 'How To' video for example. We usually send 1-2 mailers a month, but if we feel it's completely necessary and we have lots of great new products or promotions, we might send up to 4 newsletters a month. You may also receive an email kindly asking if you would like to review your recent purchase, these reviews help others when shopping with us. If you need to unsubscribe anytime, there is always a link to do so at the bottom of any email we send you, although we will be sad to see you go. 

Contact Us

Yes, we started as a little shop nestled in the heart of Brighton's lanes that sells hair accessories and fascinators. Read this blog for some more information. 

We are based in the Lanes in Brighton, UK.

Our shop and returns address is: 

Tegen

19 Meeting House Lane

Brighton

East Sussex

BN1 1HB

Opening Hours:

Monday to Saturday's 10am till 6pm

Sunday & Bank Holiday's 11am till 5pm

Here are all of our contact details, or you can use the Facebook Messenger button at the bottom corner of the screen. 

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