FREE UK delivery on orders over £25! International shipping £5.95 GBP

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Frequently Asked Questions

Shipping and returns

 

Do we ship internationally?

Yes. International shipping is a flat rate of £5.95 worldwide, regardless of how many items you order or the weight of your parcel. The only exception is that we currently do not ship hats and fascinators overseas at this time.  International orders can take 3-10 working days depending on where you live; if you need an express delivery service contact us for a quote. See full delivery and returns policy.

Can I pay in dollars/my currency?

You can select your preferred currency to browse the site using the currency selector in the gray bar at the top of the page, but all transactions will be converted into GBP. 

How long will my order take to arrive?

Standard UK shipping should take between 2 - 5 working days to arrive. We also offer a next-day delivery service for UK orders, provided you order by 3pm. European orders should take 3 - 8 working days and for US and rest of world, please allow 5 - 10 working days.

If your parcel has not arrived after the displayed time, please first check that your parcel has not been left with your neighbour or local collection office. In 90% of cases, the parcel is in one of these places! If it's not, then please get in touch and we will assist. See full delivery and returns policy.

Can I collect in your Brighton store? 

Yes! Just add a note to your order on the cart page, or contact us as soon as you have made your order, we will refund any postage charges, and email you as soon as the item is ready to collect. This is a great way to reserve items, and if it's not quite right, we will refund your card or PayPal account right there. 

How do I do a return?

We accept returns on items sent back in the same condition as received, with the tags still intact. Print off this form, pop it in with your parcel and post it back to us at this address within 28 days of the date on your invoice. Please keep proof of postage in case anything goes missing in the post!

Once we have received the parcel back, we will refund the card or PayPal account used to make your purchase. You will receive an email notification once we have issued the refund. 

Please allow a few days to receive your refund as some banks can take a few days for the transaction to show in your account. PayPal transactions can take up to 10 days, although they are usually instant. If you do not receive your refund after 10 days, please get in contact.

Do I have to pay return postage?

Unfortunately, we cannot reimburse you for return postage costs unless the product is faulty or we have made an error with your order. Please keep proof of postage in case anything goes missing!

Can I return something online if I've bought it in-store?

Our website and our shop are two different companies. So online purchases can be returned for a refund. Unfortunately, if you've bought something in-store, purchases cannot be returned via the website but we are more than happy to issue an exchange or a credit note in-store. See your receipt for the full returns policy. 

 

Exchanges and refunds

 

This fascinator doesn't match/this clip isn't right for my hair.. can I have an exchange?

Yes, so long as you send your clip/fascinator back within 28 days of the date on your invoice in the same condition as received with the tags still intact. Get in touch with us and we will suggest something else for you, sending out the replacement immediately after receiving back your return. If there is nothing else suitable, we will give you a full refund. 

What if my product breaks/is faulty?

If your product breaks or is faulty we shall send you out a new one, free of charge, provided you let us know within six months of the purchase date. If the item is out of stock we may offer you an exchange or credit voucher. 

I've bought it in-store, can I have a refund?

Our website and our shop are two different companies. So online purchases can be returned for a refund. Unfortunately, if you've bought something in-store, purchases cannot be returned via the website but we are more than happy to issue an exchange or a credit note in-store. See your receipt for the full returns policy. 

Will I receive a refund for postage costs if I return my order?

We refund our standard outward postage cost, unfortunately, as we are a small company we can not refund returns postages costs unless the item is faulty or if we have made an error with the order. If you wish to have an exchange, you will not have to pay outward postage again. 

 

Our products

 

Are these all the fascinators you have?

No. We have many more hats and fascinators in stock in our Brighton shop. Come and visit us in store, or get in touch with your requirements and we shall send you some photos of our best options for you. 

When will this come back in stock?

Some of our items are very popular and tend to go out of stock very quickly. This means there can be some long wait times for products to come back in stock. If you get in touch with us directly we may be able to advise you on when we are next receiving a shipment from a specific supplier, but it's best if you simply put your email address in the Back in stock notifier on the product page and when it comes back in stock you will be notified immediately via email. 

Can you recommend me something for thick hair/fine hair?

Yes. Have a look at our thick hair, fine hair and all hair types collections, and if you need more specific help, get in touch with us and we will assist.

How do I use this clip?

We have a range of tutorial videos using our clips on our YouTube channel. You can also find these videos on the product page of the featured clip. Alternatively, if you come into our Brighton shop we will be more then happy to give you an in-person demonstration.

 

Wholesale customers 

 

Do you do wholesale?

Yes. Get in touch for more information on wholesale prices and order minimums.

 

Using the website

 

How can I save my favourite items?

Click the little heart button on each product page to save it to your Wishlist. You must make an account in order to utilise this function. 

Do you have a physical shop?

Yes. We have a little shop nestled in the heart of Brighton's lanes. Read this blog for some more information. 

How do I get in contact with you?

Here are all of our contact details, or use the live chat or Facebook chat windows at the bottom of each page. 

Can I make an order over the phone?

Yes. Call us on 01273 730154 and we will process your order for you over the phone. We are open 7 days a week, 10am-6pm Monday to Saturday, and 11am-5pm Sunday's and Bank Holidays. This is also the phone number for our store in Brighton. 

 

If you have any more questions which aren't answered here, please get in touch and we'll do our best to help.