Standard UK delivery Delivered within approx. 2-5 working days usually. £1.95 or Free on overs over £30.
*Please note:Royal Mail are currently experiencing disruptions. Please allow up to 10 working days for this service.
Orders are dispatched Monday to Friday. Orders placed after 3pm will be sent the next working day.
UK Royal Mail Tracked 1-2 day delivery, £4.95 or Free on orders over £100.
DPD Tracked Next Day Delivery.Order before 2pm Mon - Fri for Next Day delivery, £7.45 GBP.
Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50 GBP.
Brighton Same Day DeliveryOrder before 2pm Mon - Fri for same day delivery between 4pm-8pm. (BN1, BN2, BN3 and BN41 Only. Restrictions Apply) £4.75 GBP
Please note: Orders are dispatched Monday to Friday. Orders placed after 3pm will be sent the next working day.
Standard International Tracked Shipping - £9.95 GBP
Free for orders over £100 GBP
Delivery Times:
*Europe: 4-9 working days
*USA: 5-10 working days
*Canada: 5-10 working days
*Australia: Up to 25 working days
*Rest of the World: 5-15 working days.
Please note:This service is currently experiencing severe delays and in rare cases due to Covid-19 please allow up to 6 weeks.If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
Pick up location: 25a Meeting House Lane, Brighton, East Sussex, BN1 1HB. We will email you as soon as your order is ready to collect. Usually within 24 hours.
If you wish to make a return, that's not a problem, simply use the Returns Form included with your order, or print off the Returns Form below, fill it in with the details letting us know what you would like to do and include your order number as reference, then tape it to the front of the box, with the product you wish to return.
Click here for a printable version of the returns form.
As of 1st March 2020 we have extended our returns policy meaning you now have 90-days to send your return.
To read our full returns policy click here.
Send your return to:
Tegen Online (Returns)
25a Meeting House Lane
Brighton
East Sussex
BN1 1HB
IMPORTANT ANNOUNCEMENT: The Tegen team will be out of the office on Wednesday 26th of January on a treat day. Please be aware that this means all orders made on this date will be processed the following day when we are back on Thursday 27th of January.
Please be aware, DPD are currently experiencing severe delays due to Covid-19.
*Please note: The Standard Tracked International Shipping service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express International Tracked Shipping. Alternatively, if you need your order by a specific date, please contact us directly to look into the best shipping options for you.
All orders are dispatched from our offices based in Brighton, UK. Orders placed before 3pm Monday-Friday will be despatched same day. If you need to upgrade your delivery option please contact us directly.
If you have any questions about when to expect your order please get in touch.
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Delivery Option: |
Delivery Time: |
Delivery cost: |
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UK Standard Delivery |
Usually 2-5 working day delivery Royal Mail service. Delivered Mondays - Saturdays. * Please note: Royal Mail are currently experiencing disruptions. Please allow up to 10 working days for this service. |
£1.95 or FREE on orders over £30 |
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UK Royal Mail Tracked* |
1-2 working day delivery Royal Mail service. Delivered Mondays - Saturdays *Order before 3pm Mon-Fri for same day dispatch. |
£4.95 on orders up to £99.99 FREE on orders over £100 |
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Royal Mail Special Delivery Guaranteed® |
UK Guaranteed Next Day Delivery on orders placed before 3pm Mon - Fri Delivered Monday - Saturday Please note: we only dispatch Monday to Friday, orders after 3pm on Friday will not be despatched until Monday. |
£7.50 |
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DPD Next Day Tracked Delivery |
Please be aware, DPD are currently experiencing severe delays.
UK Tracked Next Day Delivery on orders placed before 2pm Mon - Fri Delivered Monday - Saturday Please note: we only dispatch Monday to Friday, orders after 2pm on Friday will not be despatched until Monday. |
£7.45 |
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Brighton Same Day Delivery |
Brighton Same Day Delivery - Order before 2pm to receive your delivery between 4pm - 8pm the same working day.
Delivered Monday - Friday
For addresses at BN1, BN2**, BN3 and BN41 only.
**(Excludes Saltdean, Ovingdean, Rottingdean and Woodingdean)
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£4.75 |
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Local Collection (Brighton Lanes) |
Pick up location: 25a Meeting House Lane, Brighton, East Sussex, BN1 1HB. We will email you as soon as your order is ready to collect. Usually within 24 hours. |
Free |
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Standard Tracked International Shipping |
Estimated delivery dates are as follows:
*Europe: 4-9 working days. In rare cases, due to Brexit and Covid19, parcels may take up to 6 weeks. *USA: 5-10 working days. In rare cases, due to Covid19, parcels may take up to 6 weeks. *Canada: 5-10 working days. Due to Covid19, parcels may take up to 6 weeks in rare cases. *Australia: Up to 25 working days. In rare cases, due to Covid19, parcels may take up to 6 weeks. *Rest of the World: 5-15 working days. Due to Covid19, parcels may take up to 6 weeks in rare cases. Please note:This service is currently experiencing severe delays. If you would like a quicker service, please upgrade to Express Shipping or contact us directly. Despatched from UK. |
£9.95 GBP for orders under £100 GBP Free on orders over £100 GBP
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Express International Tracked Shipping |
*Estonia, Hungary, Gibraltar + Ireland: 2-4 working days *Netherlands: 1-3 working days *Austria, Belgium, Denmark, France, Germany + Luxembourg: 2-3 working days *Cyprus, Italy, Slovakia, Slovenia + Spain: 3-4 working days *Czechia, Sweden + Switzerland: 4-5 working days *Bulgaria, Latvia, Lithuania, Norway, Poland + Portugal: 5-7 working days *Finland, Malta, Greece + Romania: 6-9 working days *Croatia: 4-9 working days *USA: 3-5 working days *Canada: 3-5 working days *Australia: 3-5 working days *Rest of the World: Up to 10 working days
Despatched from UK. |
£19.95 GBP *Message us if you need a quicker service and we will send you a quote. |
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We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: |
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We will be out of the office on Wednesday 26th January for our belated staff Christmas Party. All orders placed on Wednesday will be processed the next day on Thursday 27th January! Happy Shopping from the Tegen Team.
