Privacy policy

TEGEN Accessories Privacy Policy

This policy explains how we collect, use and look after your personal information when you visit tegenaccessories.co.uk, place an order, or get in touch with us. We only ask for what we need to look after you and your order, and we never sell your information.

Who we are

TEGEN Accessories is a trading name of TA and MHT Online Ltd, a company registered in England and Wales (No: 14233016), at 14 Tichborne Street, Brighton, BN1 1UR. We are the controller of your personal information. 

You can contact us about anything in this policy at info@tegenaccessories.co.uk or by post at the address above.

The information we collect

When you place an order or create an account: your name, billing and delivery address, email address, phone number, what you ordered, and your payment details. Payments are processed securely by our payment providers, and we never see or store your full card number.

When you contact us: your messages, any photos you send (for example of a faulty item), and notes of phone calls.

When you sign up to our emails or loyalty programme: your email address, your preferences, and your reward points.

When you browse our website: information about your device and how you use the site, such as your browser, IP address, the pages you visit and how you found us. This is collected using cookies and similar technologies.

How we use your information, and why

To process and deliver your order, handle returns, exchanges and guarantee claims, and answer your questions. We do this because it is needed to fulfil our contract with you.

To keep financial and tax records. We do this because the law requires it.

To check orders for fraud and keep our website secure. We do this because it is in our legitimate interests and yours.

To send you our emails about new collections and offers. We only do this if you have agreed to it, and you can unsubscribe at any time using the link in every email.

To understand how our website is used, and to show you relevant adverts on other sites and social media. We use non-essential cookies for this only with your consent, which you can change at any time.

Who we share it with

We share your information only with trusted companies that help us run our business, and only as much as they need:

Our website and checkout (Shopify), our payment providers (including Shopify Payments and PayPal), our delivery partners (Royal Mail and DPD), our email and customer service tools (including Klaviyo and Gorgias), and our analytics and advertising partners (including Google and Meta).

We may also share information where the law requires it, or to protect our rights, for example to prevent fraud.

Information sent outside the UK

Some of these companies store information outside the UK, including in the European Union, Canada and the United States. Where this happens, we make sure it is protected by safeguards recognised under UK law, such as UK adequacy regulations or approved data transfer agreements.

How long we keep it

We keep your order records for at least six years, as UK tax law requires. After that, we keep them for as long as you have an account with us, or until you ask us to delete them, unless we need to keep them for a legal reason.

If you unsubscribe from our emails, we keep a note of your email address so that we do not contact you again.

Your rights

You have the right to:

ask for a copy of the information we hold about you;
ask us to correct anything that is wrong;
ask us to delete your information;
ask us to restrict or stop using it, including for marketing;
ask for your information in a format you can take elsewhere;
withdraw your consent at any time, where we rely on it.

To make a request, email info@tegenaccessories.co.uk. We may ask you to confirm your identity first, and we will reply within one month. There is usually no charge.

Cookies

Essential cookies keep the website and checkout working. We only use cookies for analytics and advertising if you agree to them, and you can change your choice at any time through the cookie settings on our website.

Making a complaint

If you are unhappy with how we have handled your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.