We want you to have a care-free shopping experience at Tegen Online so if you are not completely happy with your new hair accessory please return it to us and we will refund you or offer you an exchange.
We have updated our online returns policy for orders placed from March 2020 until further notice: You now have 90-days to return item(s) for an exchange or refund. Please let us know via email that you would like to make a return within the usual 28-days. Returns will still be received at our usual Brighton shop address. When returning, please safely package up your item(s) and include your completed returns form.
Free UK delivery on all UK orders - it's our treat! Delivered within approx. 3-7 working days.
UK Royal Mail Tracked 1-2 day delivery, £3.95 or Free on orders over £100.
Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50
International Shipping £5.95-£9.95 GBP or Free on orders over £50.00 GBP. Please note: International delivery times may be longer due to delays surrounding COVID-19 so please allow up to 5 weeks for your order to arrive.
Please Note: Orders are collected Monday-Friday. Orders placed before 3pm will be sent the same working day. Once collected there may be slight delays due to COVID-19, but most UK standard delivery orders are being delivered within 3-7 working days. If you need a quicker service please select Tracked 24 or Special Delivery.