Frequently Asked Questions

Do you have more questions about our products or service? Then why not take a look at our frequently asked questions.

If we are unable to answer your question within our FAQs, then please just get in touch.

Did you know, we offer a complimentary personal recommendation service - if you are unsure which hair accessory will suit your hair type, or you’d like to achieve a style but you aren’t sure how, then contact us today, or use our chat facility.

Looking to achieve new styles with your favourite hair accessory or unsure on how to use one of our accessories? Then why not take a look at our step by step hair tutorials. 

Shipping Information

PLEASE NOTE: We are currently experiencing delays in delivery with our Royal Mail Standard services. Many orders are still arriving within the usual 3-7 working days, however some could take up to 2 weeks. If you have not received your order within 14 days, please get in contact with us. If you would like a quicker delivery, please select one of our Tracked or Special Delivery options, as well as our newly added DPD Next Working Day Service. 

Free UK delivery on all UK orders  - it's our treat! Delivered within approx. 3-7 working days. (Please note: This service is currently experiencing delays.)

UK Royal Mail Tracked 1-2 day delivery, £3.95 or Free on orders over £100.

Royal Mail Special Delivery Guaranteed® Order before 3pm Mon - Fri for Next Day delivery, £7.50

DPD Next Day Delivery (Mon-Sat) Order by 2pm Mon - Fri for Next Day Delivery via DPD, £7.95.

Local Same Day Delivery (Mon-Fri) Order by 2pm Mon-Fri for same day delivery between 4pm-8pm. (Only for addresses in BN1, BN2, BN3 and BN41. Please see delivery page. Restrictions apply)

Standard International Tracked Shipping £9.95 GBP, free on orders over £50.00 GBP. 

• Europe: 4-9 working days
• USA: 5-10 working days
• Canada: 5-10 working days
• Australia: Up to 25 working days
• Rest of the World: 5-15 working days

Express International Tracked Shipping £19.95 GBP

• Europe: 2-9 working days
• USA: 3-5 working days
• Canada: 3-5 working days
• Australia: 3-5 working days
• Rest of the World: Up to 10 working days

There may still be some international shipping delays due to COVID-19, but most orders are arriving within these times.

For further information on delivery and returns, click here.